Account and product support
Login, credits, tasks, downloads, or billing records.
Official channels
Contact DeepSwapAI
Choose the channel that matches your request. Include the page URL, account email when relevant, and enough detail to reproduce the issue. Never email passwords or full payment-card details.
Support channels
Send the request to the right place
Account-specific requests can also be submitted through the in-app support ticket tool after signing in.
Privacy requests
Access, correction, deletion, or questions about personal data.
Safety and abuse
Non-consensual content, impersonation, harassment, or other prohibited use.
Copyright notices
Copyright or takedown notices with the affected URL and ownership details.
Security disclosures
Report vulnerabilities privately and follow the published testing boundaries.
General questions
Questions about the public product, policies, or attribution.
Useful details
Help us investigate efficiently
For a failed task
Include the task ID, approximate submission time, workflow type, and the visible error. Do not attach private source media unless support specifically requests it.
For a billing issue
Include the order ID and account email. Send only the last four digits of a card if needed; never send a full card number or security code.
For harmful content
Include the exact URL, a concise description, and why the depicted person did not consent or why the content violates the Terms.
For a security report
Include reproducible steps, affected route, expected impact, and a safe proof of concept. Do not access, alter, or retain another user's data.
Review privacy and data controls
The Privacy Policy explains uploaded media, AI processing, payment data, cookies, retention, and account deletion.